{"id":6331,"date":"2025-11-03T17:13:22","date_gmt":"2025-11-03T22:13:22","guid":{"rendered":"https:\/\/www.saveursetcouleurs.ca\/refund-policy\/"},"modified":"2026-03-22T15:55:20","modified_gmt":"2026-03-22T19:55:20","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.saveursetcouleurs.ca\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p><strong>Last updated:<\/strong> March 2026<\/p>\n\n<p>This refund policy describes the terms and conditions that apply to returns, exchanges, and refunds for products purchased on the <strong>Saveurs &amp; Couleurs<\/strong> website.<\/p>\n\n<p>It complements the <strong>Terms and Conditions of Sale<\/strong> as well as the other policies applicable to the shop.<\/p>\n<hr class=\"wp-block-separator has-css-opacity\">\n<h2 class=\"wp-block-heading\">Non-returnable products<\/h2>\n<p>For food safety, hygiene, and regulatory compliance reasons, food and artisanal products generally cannot be returned or exchanged once the order has been delivered.<\/p>\n<p>Products that have been opened, used, or damaged after delivery are not eligible for return.<\/p>\n<p>This measure is intended to ensure the quality, safety, and integrity of the products offered to our customers.<\/p>\n<hr class=\"wp-block-separator has-css-opacity\">\n<h2 class=\"wp-block-heading\">Defective products or order errors<\/h2>\n<p>If you receive a defective or damaged product, or if an error occurred with your order, please contact us within <strong>7 days of receiving<\/strong> your order.<\/p>\n<p>In these situations, we may offer, as applicable:<\/p>\n<ul class=\"wp-block-list\">\n<li>a replacement product;<\/li>\n<li>store credit;<\/li>\n<li>or a partial or full refund.<\/li>\n<\/ul>\n<p>Photos of the product and packaging may be requested to verify the situation.<\/p>\n<hr class=\"wp-block-separator has-css-opacity\">\n<h2 class=\"wp-block-heading\">Request procedure<\/h2>\n<p>To submit a request regarding a return or refund, please contact us by email and include:<\/p>\n<ul class=\"wp-block-list\">\n<li>your order number;<\/li>\n<li>a description of the issue;<\/li>\n<li>photos, if applicable.<\/li>\n<\/ul>\n<p>Our team will review your request and get back to you as soon as possible.<\/p>\n<hr class=\"wp-block-separator has-css-opacity\">\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<p>When a refund is approved, it is issued using the same payment method used for the original transaction, unless otherwise indicated.<\/p>\n<p>Initial shipping fees are generally non-refundable, except in the event of an error on our part or a defective product.<\/p>\n<p>Refund processing times may vary depending on the financial institution or payment provider.<\/p>\n<hr class=\"wp-block-separator has-css-opacity\">\n<h2 class=\"wp-block-heading\">Questions<\/h2>\n<p>If you have any questions about returns or refunds, you can contact us at:<\/p>\n<p><strong><a href=\"mailto:info@saveursetcouleurs.ca\">info@saveursetcouleurs.ca<\/a><\/strong><\/p>\n<p>For delivery-related information, please see our <strong>Shipping Policy<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: March 2026 This refund policy describes the terms and conditions that apply to returns, exchanges, and refunds for products purchased on the Saveurs &amp; Couleurs website. It complements the Terms and Conditions of Sale as well as the other policies applicable to the shop. Non-returnable products For food safety, hygiene, and regulatory compliance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6331","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"dgwt-wcas-product-suggestion":false},"uagb_author_info":{"display_name":"Evalnor","author_link":"https:\/\/www.saveursetcouleurs.ca\/en\/author\/evalnor\/"},"uagb_comment_info":0,"uagb_excerpt":"Last updated: March 2026 This refund policy describes the terms and conditions that apply to returns, exchanges, and refunds for products purchased on the Saveurs &amp; Couleurs website. It complements the Terms and Conditions of Sale as well as the other policies applicable to the shop. Non-returnable products For food safety, hygiene, and regulatory compliance&hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/pages\/6331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/comments?post=6331"}],"version-history":[{"count":1,"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/pages\/6331\/revisions"}],"predecessor-version":[{"id":6334,"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/pages\/6331\/revisions\/6334"}],"wp:attachment":[{"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/media?parent=6331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}