{"id":6418,"date":"2025-11-03T17:06:44","date_gmt":"2025-11-03T22:06:44","guid":{"rendered":"https:\/\/www.saveursetcouleurs.ca\/offers-promotional-codes-policy\/"},"modified":"2026-03-22T15:56:40","modified_gmt":"2026-03-22T19:56:40","slug":"offers-promotional-codes-policy","status":"publish","type":"page","link":"https:\/\/www.saveursetcouleurs.ca\/en\/offers-promotional-codes-policy\/","title":{"rendered":"Offers &amp; Promotional Codes Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> March 2026<\/p>\n\n<p class=\"wp-block-paragraph\">This refund policy describes the conditions applicable to returns, exchanges, and refunds for products purchased on the <strong>Saveurs &amp; Couleurs<\/strong> website.<\/p>\n\n<p class=\"wp-block-paragraph\">It supplements the <strong>General Terms of Sale<\/strong> as well as the other policies applicable to the store.<\/p>\n<hr class=\"wp-block-separator has-css-opacity\">\n<h2 class=\"wp-block-heading\">Non-Returnable Products<\/h2>\n<p>For reasons of sanitation, hygiene, and food compliance, food and artisanal products generally cannot be returned or exchanged once the order has been delivered.<\/p>\n<p>Products that are opened, used, or damaged after delivery are not eligible for return.<\/p>\n<p>This measure aims to ensure the quality, safety, and integrity of the products offered to our customers.<\/p>\n<hr class=\"wp-block-separator has-css-opacity\">\n<h2 class=\"wp-block-heading\">Defective Products or Order Error<\/h2>\n<p>If you receive a defective or damaged product, or if an error occurred in your order, we invite you to contact us within <strong>7 days of receiving<\/strong> your order.<\/p>\n<p>In these situations, we may offer, as applicable:<\/p>\n<ul class=\"wp-block-list\">\n<li>replacement of the product;<\/li>\n<li>a store credit;<\/li>\n<li>or a partial or full refund.<\/li>\n<\/ul>\n<p>Photos of the product and packaging may be requested to verify the situation.<\/p>\n<hr class=\"wp-block-separator has-css-opacity\">\n<h2 class=\"wp-block-heading\">Request Procedure<\/h2>\n<p>To make a request regarding a return or refund, please contact us by email indicating:<\/p>\n<ul class=\"wp-block-list\">\n<li>your order number;<\/li>\n<li>a description of the problem;<\/li>\n<li>photos if applicable.<\/li>\n<\/ul>\n<p>Our team will analyze your request and respond as soon as possible.<\/p>\n<hr class=\"wp-block-separator has-css-opacity\">\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<p>When a refund is approved, it is processed using the same payment method used for the initial transaction, unless otherwise indicated.<\/p>\n<p>Initial shipping fees are generally non-refundable, except in cases of our error or a defective product.<\/p>\n<p>The processing time for a refund may vary depending on the financial institution or payment provider.<\/p>\n<hr class=\"wp-block-separator has-css-opacity\">\n<h2 class=\"wp-block-heading\">Questions<\/h2>\n<p>For any questions regarding returns or refunds, you can contact us at:<\/p>\n<p><strong><a href=\"mailto:info@saveursetcouleurs.ca\">info@saveursetcouleurs.ca<\/a><\/strong><\/p>\n<p>For information related to delivery, please consult our <strong>Shipping Policy<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: March 2026 This refund policy describes the conditions applicable to returns, exchanges, and refunds for products purchased on the Saveurs &amp; Couleurs website. It supplements the General Terms of Sale as well as the other policies applicable to the store. Non-Returnable Products For reasons of sanitation, hygiene, and food compliance, food and artisanal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6418","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"dgwt-wcas-product-suggestion":false},"uagb_author_info":{"display_name":"Evalnor","author_link":"https:\/\/www.saveursetcouleurs.ca\/en\/author\/evalnor\/"},"uagb_comment_info":0,"uagb_excerpt":"Last updated: March 2026 This refund policy describes the conditions applicable to returns, exchanges, and refunds for products purchased on the Saveurs &amp; Couleurs website. It supplements the General Terms of Sale as well as the other policies applicable to the store. Non-Returnable Products For reasons of sanitation, hygiene, and food compliance, food and artisanal&hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/pages\/6418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/comments?post=6418"}],"version-history":[{"count":1,"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/pages\/6418\/revisions"}],"predecessor-version":[{"id":6420,"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/pages\/6418\/revisions\/6420"}],"wp:attachment":[{"href":"https:\/\/www.saveursetcouleurs.ca\/en\/wp-json\/wp\/v2\/media?parent=6418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}