Last updated: March 2026
This refund policy describes the conditions applicable to returns, exchanges, and refunds for products purchased on the Saveurs & Couleurs website.
It supplements the General Terms of Sale as well as the other policies applicable to the store.
Non-Returnable Products
For reasons of sanitation, hygiene, and food compliance, food and artisanal products generally cannot be returned or exchanged once the order has been delivered.
Products that are opened, used, or damaged after delivery are not eligible for return.
This measure aims to ensure the quality, safety, and integrity of the products offered to our customers.
Defective Products or Order Error
If you receive a defective or damaged product, or if an error occurred in your order, we invite you to contact us within 7 days of receiving your order.
In these situations, we may offer, as applicable:
- replacement of the product;
- a store credit;
- or a partial or full refund.
Photos of the product and packaging may be requested to verify the situation.
Request Procedure
To make a request regarding a return or refund, please contact us by email indicating:
- your order number;
- a description of the problem;
- photos if applicable.
Our team will analyze your request and respond as soon as possible.
Refunds
When a refund is approved, it is processed using the same payment method used for the initial transaction, unless otherwise indicated.
Initial shipping fees are generally non-refundable, except in cases of our error or a defective product.
The processing time for a refund may vary depending on the financial institution or payment provider.
Questions
For any questions regarding returns or refunds, you can contact us at:
For information related to delivery, please consult our Shipping Policy.