Last updated: March 2026
This refund policy describes the terms and conditions that apply to returns, exchanges, and refunds for products purchased on the Saveurs & Couleurs website.
It complements the Terms and Conditions of Sale as well as the other policies applicable to the shop.
Non-returnable products
For food safety, hygiene, and regulatory compliance reasons, food and artisanal products generally cannot be returned or exchanged once the order has been delivered.
Products that have been opened, used, or damaged after delivery are not eligible for return.
This measure is intended to ensure the quality, safety, and integrity of the products offered to our customers.
Defective products or order errors
If you receive a defective or damaged product, or if an error occurred with your order, please contact us within 7 days of receiving your order.
In these situations, we may offer, as applicable:
- a replacement product;
- store credit;
- or a partial or full refund.
Photos of the product and packaging may be requested to verify the situation.
Request procedure
To submit a request regarding a return or refund, please contact us by email and include:
- your order number;
- a description of the issue;
- photos, if applicable.
Our team will review your request and get back to you as soon as possible.
Refunds
When a refund is approved, it is issued using the same payment method used for the original transaction, unless otherwise indicated.
Initial shipping fees are generally non-refundable, except in the event of an error on our part or a defective product.
Refund processing times may vary depending on the financial institution or payment provider.
Questions
If you have any questions about returns or refunds, you can contact us at:
For delivery-related information, please see our Shipping Policy.
